Reference

Privacy Policy for Your extrabet Account

Q: Can I ask for a copy of my account data?

Yes. Contact live chat, email privacy@extrabet.bond or use Account, Profile, Privacy after signing in. We will confirm your identity first, then explain which account, wallet and support records can be shared.

Your account, wallet, cookie and device data are covered by this Privacy Policy before you open the lobby or add funds through DANA, OVO, GoPay or QRIS.

Account data useDANA OVO GoPay QRIS recordsCookie choicesPrivacy contact paths

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Indonesia Wallet Data in Our Policy

extrabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy tells you what we collect, why we collect it and how you can ask us to correct, export or remove data tied to your account. We collect details you give during account creation, sign-in logs, device signals, cookie choices, wallet references and support

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messages. Payment data is handled only as needed to match your DANA, OVO, GoPay or QRIS transfer with your wallet balance, check withdrawals and answer account questions. We may keep transaction and security records when required for dispute checks, fraud screening or legal duties. If access
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or eligibility is discussed, it depends on local law and is available only where local law permits. We do not sell your personal data, and we limit internal access to staff who need it for account, wallet or security work.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Privacy Help Through Indonesia Channels

Privacy questions need a clear route, not a general inbox. We keep separate contact paths for chat, email and account-form requests so you can ask about stored data, cookie choices, payment records…

Live chat privacy queue Open the chat bubble after signing in and choose Privacy or Account. We answer daily from 10:00 to 02:00 WIB and may ask for your username plus one recent DANA, OVO, GoPay or QRIS reference.

Email privacy desk Send privacy requests to [email protected] from the email linked to your account. Include your username, request type and preferred reply language, then we will respond with the next identity-check step.

Account privacy form On mobile, go to Account, then Profile, then Privacy to submit a correction or data access request. The form attaches your account ID, device type and time stamp so our team can trace it faster.

ACCOUNT CARE

How We Handle Privacy Requests

We treat privacy as an account operation, not a banner at the bottom of the page. The same care applies when you browse Speed Baccarat, Great Rhino Megaways, League of Legends markets…

Account profile data

We store the details you provide when you create or update your account, including contact fields and sign-in status. You can request correction when a spelling, phone or email detail no longer matches you.

Payment record handling

DANA, OVO, GoPay and QRIS references are kept to match deposits, check withdrawals and answer wallet disputes. We do not ask for your wallet PIN, card PIN or private banking password.

Cookie choices

Cookies help remember language choice, session status and fraud-risk signals. You can clear cookies in your browser, though a fresh sign-in or extra check may be needed after that change.

Device security signals

We may record device type, IP range, browser version and failed sign-in attempts. These signals help us spot unusual access, especially when a wallet request appears from a new phone or network.

Retention windows

We keep data only for account service, security checks, dispute handling and legal duties. When a record no longer serves those purposes, we remove it or separate it from details that identify you.

Change and removal requests

You can ask us to correct, restrict or remove certain data through chat, email or Account, Profile, Privacy. Some wallet and security records may need to remain for required checks.

Privacy Policy Questions From Indonesia

These answers focus on the privacy requests we receive most often: what data we collect, how wallet references are used, how cookies work and how you can contact us. If your case involves a payment trace, keep the DANA, OVO, GoPay or QRIS receipt ready before you write to us.

It covers account details you submit, sign-in logs, device signals, cookie choices, payment references and support messages. It also covers records created when you ask for wallet help, account access help or privacy changes.

We keep those references to match transfers with your account balance, check withdrawal requests and investigate wallet disputes. The record usually includes time, channel, amount and reference code, not your wallet PIN or banking password.

Yes. Contact live chat, email [email protected] or use Account, Profile, Privacy after signing in. We will confirm your identity first, then explain which account, wallet and support records can be shared.

Cookies remember session status, language choice and security signals. If you clear them, your privacy choice may need to be set again, and a new sign-in check may appear on the next visit.

Only staff assigned to account, wallet, security or privacy work may access those messages. We use them to answer your request, confirm identity and keep a record of the privacy step you asked for.

You can request removal, and we will review what can be deleted. Some payment, dispute and security records may need to remain for legal duties, fraud checks or unresolved wallet questions.

Yes. When access or eligibility is discussed, it depends on local law and is available only where local law permits. Privacy requests can still be sent through our listed contact paths.

Privacy Policy for Your extrabet Account

Privacy Help Through Indonesia Channels

How We Handle Privacy Requests

Account profile data

Payment record handling

Cookie choices

Device security signals

Retention windows

Change and removal requests

Privacy Policy Questions From Indonesia

01 What personal data does this Privacy Policy cover?

02 Why do you keep DANA, OVO, GoPay and QRIS references?

03 Can I ask for a copy of my account data?

04 How do cookies affect my privacy settings?

05 Who can see my support messages about privacy?

06 Can I remove all of my data immediately?

07 Does account access depend on Indonesian law?

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