How can I ask to change my account data?

Send the request through Account > Legal and Privacy or email legal@extrabet.bond. We may ask you to confirm your phone number, account name, and recent wallet reference before making changes.

Reference

Legal Terms for Indonesia Accounts

Our legal page puts account terms, wallet records, data requests, and eligibility wording in one place before you open your account.

Account termsWallet recordsData request pathLocal law access

Browse Lobby Read FAQ

Account Rules Under Local Law

extrabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account agreement starts when you enter your mobile number, create a password, accept the terms, and verify the code we send to your phone. We keep the legal wording tied to real actions: deposits through DANA, OVO, GoPay and QRIS create wallet records, withdrawals require

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account-name checks, and changes to your profile may require extra confirmation. Access and eligibility depend on local law and are available only where local law permits, so we may decline, pause, or close access when a location, identity check, payment record, or account activity creates a
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legal concern. We also reserve the right to update terms when payment rails, security steps, or local requirements change, and we show the current version on this page so you can read it before you join or return to your wallet.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Contact Paths for Legal Questions

Legal questions need a clear channel, not a long chain of repeats. We route policy, account-access, wallet-record, and data-change questions through live chat, email, and the account message center.

Live chat Use live chat from the lobby footer for urgent account-access or wallet-record questions. We answer 09:00–23:00 WIB and may ask for your phone number plus the latest DANA, OVO, GoPay or QRIS reference.

Legal email Send policy, data, or terms questions to [email protected] with your account phone number. Do not send passwords; we only need account identifiers, payment references, and the change you want us to check.

Account messages Open Account > Legal and Privacy inside your profile to send a written request. This path keeps your question connected to the account record, which helps us trace wallet activity and prior replies.

ACCOUNT RECORDS

How We Handle Legal Records

Legal handling is part of the account flow you use every day. We record the steps that matter: account creation, phone verification, password changes, wallet receipts, withdrawals, device sessions, cookie choices, and…

Wallet records

We keep wallet receipts for DANA, OVO, GoPay and QRIS with time, amount, reference, and account link. These records help us trace deposits, withdrawal checks, and payment-related legal questions.

Cookie controls

Cookie choices help us keep sessions stable, remember language settings, and detect unusual access. You can clear browser cookies any time, but we may ask for fresh verification when the device changes.

Account security

Password resets, phone-code checks, and new-device alerts are treated as legal account events. If a request affects ownership or wallet access, we check identity details before any change is made.

Data requests

You can ask us to correct account details, confirm stored wallet records, or explain why a security check was required. Start through Account > Legal and Privacy or email [email protected].

Retention periods

We keep legal, wallet, and security records only as long as needed for account operation, dispute handling, fraud checks, and local requirements. When retention is no longer needed, records are removed or separated from direct account use.

Game records

Rounds in Speed Baccarat, Great Rhino Megaways, Crash Games and Bingo create activity logs tied to your account. Those logs help us answer balance disputes and apply the same terms across game categories.

Legal Questions Before You Join

Before you open an account, read the answers that shape how we handle access, payments, data, and account changes. These FAQ entries focus on legal points only: what you accept, what we record, how you contact us, and what happens when local law, identity checks, or wallet records affect your account.

You accept the account terms, privacy wording, cookie use, wallet-record handling, and game rules shown on our pages. Access and eligibility depend on local law and are available only where local law permits.

We keep those records to match deposits, withdrawals, refunds, and disputes to the correct account. Each wallet reference helps us confirm timing, account name, and the payment path used.

Send the request through Account > Legal and Privacy or email [email protected]. We may ask you to confirm your phone number, account name, and recent wallet reference before making changes.

You can ask what account, wallet, device, and support records we hold. We answer through the account message center or email after checking that the request comes from the correct profile.

Yes. The same account terms apply across Speed Baccarat, Great Rhino Megaways, Crash Games, Bingo, Mega Fishing, and other categories. Game-specific rules may add details for round timing or settlement.

If local law does not allow access, we may block, pause, or close account access. We can also ask for extra checks when location, identity, or payment records create a legal concern.

Our support team handles first checks daily from 09:00–23:00 WIB. Legal or data requests that need deeper account tracing are moved to the right internal team and answered through email or account messages.

Legal Terms for Indonesia Accounts

Contact Paths for Legal Questions

How We Handle Legal Records

Wallet records

Cookie controls

Account security

Data requests

Retention periods

Game records

Legal Questions Before You Join

01 What legal terms do I accept when I open an account?

02 Why does extrabet keep DANA, OVO, GoPay and QRIS records?

03 How can I ask to change my account data?

04 Can I see the data linked to my account?

05 Do the same terms apply to Speed Baccarat and slots?

06 What happens if my location does not allow access?

07 Who handles legal questions about my wallet or account?

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